So I asked my wife what she would write about if she were to comment on today’s culture. Asking her was, if I do say so, a brilliant idea. She had far more insightful things to say than I usually do.
She began by lamenting how modern technology has led to the decline of manners not just in social relations, but particularly in business interactions. People don’t actually talk to each other anymore, she said, and they don’t observe what should be the most common of courtesies: addressing each other by name, directing requests or thoughts clearly and directly to a particular person, or a myriad of other small, once-ordinary actions that aren’t mere niceties (although there’s nothing wrong with “mere niceties”) but also important for the practicalities of organizational efficiency and clear lines of authority.